Frequently Asked Questions

Everything you need to know before you order.

How does personalization work?

When you place an order, you'll fill in the personalization details (name, text, etc.) directly on the product page. Once we receive your order, we set your details into the design by hand and email you a proof to approve — nothing goes to print until you tell us it's perfect.

How long will my order take?

Gift tags are made in 5–7 business days once you've approved your proof. Other products may take longer depending on the item and the customization — the timeline is always shown on the product page. Once shipped, delivery typically takes 3–7 business days within Canada. If you need your order by a specific date, email us before ordering and we'll let you know if it's achievable.

Do you ship across Canada?

Yes — we ship Canada-wide. Flat rate shipping is $9.99, and it's free on orders over $75. We currently do not ship to Saskatchewan, Manitoba, or Quebec, but hope to add these provinces soon.

Can I order in bulk for an event or wedding?

Absolutely. We love event and wedding orders. Email us at sales@idodesigns.ca with the details — quantity, occasion, timeline — and we'll put together a custom quote for you.

What if I made a typo in my personalization?

Email us at orders@idodesigns.ca as soon as possible with your order number. If we haven't started production yet, we'll fix it at no charge. If production is already underway, we'll do our best to help but may not be able to make changes.

What materials do you use?

Our notecards are printed on 100lb cover stock — thick, sturdy, and premium to the touch. Wrapping sheets are printed on 80lb gloss paper (13"×27"). Iron-on labels use a heat-transfer vinyl that adheres cleanly to fabric. All materials are chosen for print quality, durability, and a premium feel.

Can I request a design I don't see in the shop?

We're always open to custom requests. Email us at sales@idodesigns.ca with what you have in mind and we'll let you know what's possible.

Do you charge GST?

Not currently. iDoDesigns is a small Canadian business and we are not currently registered for GST. This means no GST is added to your order at checkout.

Still have a question?

We'd love to help. Email us at sales@idodesigns.ca and we'll get back to you as soon as we can.