Refund policy

Last updated: August 2026

Every iDoDesigns product is made to order and personalized for you, which means we can't accept returns the way an off-the-shelf shop can. Here's exactly what to expect — no surprises.

Personalized items are final sale

All made-to-order and personalized products — notecards, gift tags, name labels, iron-on labels, kids stationery, and wrapping sheets — are final sale once you've approved your proof. A personalized item can't be resold, so we're unable to offer returns, exchanges, or refunds on details that were approved.

This is exactly why we send a proof. Please read it closely — names, spellings, dates, all of it — before you approve.

Changes and cancellations

Because production doesn't start until you approve your proof, you can change or cancel your order any time before you approve it. Email orders@idodesigns.ca and we'll make the change, or refund you in full.

Once your proof is approved, production begins and the order can no longer be cancelled or refunded.

If we got it wrong

If your order arrives with a print error, a spelling mistake, or a defect that was our fault — not something in the details you approved — we'll remake and reship it free of charge, no questions asked. Email orders@idodesigns.ca within 7 days of delivery with your order number and a photo.

Damaged in transit

We pack every order in bubble protection inside a rigid box, because a gift should arrive looking like one. Damage is rare, but if it happens, email orders@idodesigns.ca within 7 days of delivery with your order number and photos of both the item and the packaging. We review these case by case and will work with you on a fair resolution.

Lost packages

If tracking shows your package as delivered but it hasn't turned up, please check with neighbours and your local post office first — parcels often surface within a day or two. If it's confirmed lost, get in touch and we'll work with you to sort it out.

Questions?

We're a small team and we care about getting your order right. If something isn't as expected, email orders@idodesigns.ca — we'll do our best to make it right.